OUR Policy

SHIPPING POLICY

Processing time is 2–4 business days.

Shipping takes 3–7 business days (U.S. only).

You will receive tracking information once your order has shipped.

Please double-check your address before placing your order. We are not responsible for packages delivered to the wrong address due to customer error.

Once your package is shipped, delays caused by USPS/UPS are out of our control.

CUSTOMER SERVICE RESPONSE TIME:

Please allow 24–48 hours for a response. We get busy at times, but we’re working hard to assist everyone.

ALLERGY DISCLAIMER

Please review the ingredient list before purchase.

If you have sensitive skin or known allergies, perform a patch test before full use.

We are not responsible for reactions due to personal allergies.

RETURN & EXCHANGE POLICY

Due to the nature of our products (hair oils, beauty items), we do not accept returns or exchanges for safety and hygiene reasons.

ALL SALES ARE FINAL

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can assist you.

LOST OR STOLEN PACKAGES

We are not responsible for lost, stolen, or damaged packages.

If this happens, please contact the carrier directly and file a claim.

We will do our best to assist, but we cannot refund or replace orders marked as “delivered.”